Air Asia sejak Covic sudah tak macam dulu . Laman web pun sudah tak update. Selepas kerja, aku dengan Yaqin ke Air Asia Sale Centre di Jalan Imbi kerana lebih mudah untuk letak kereta depan pejabat AA. Sementara aku masuk pejabat, Yaqin tunggu di dalam kereta. Kalau ada pengawal keselamatan datang, Yaqin boleh terus alihkan kereta. Letak kereta secara haram kena fikir juga kemungkinan yang bakal terjadi.
Bila periksa di kaunter, rupa-rupanya penerbangan ini dah dibatalkan. Operasi penerbangan ke China mungkin tahun depan akan buka.
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Kalaulah AA tak batalkan penerbangan, macam mana nak terbang? Visa pun tak boleh buat. Hanya kes kecemasan sahaja visa dikeluarkan.
Urusannya amat pantas. Ini langkah-langkah semasa aku minta bayaran balik :
1. Mula-mula kita Google atau mana-mana search engine
2. Taip Air Asia eform
3. Pilih Customer Support.
4. Sebelah kanan akan dipaparkan jenis pusat perkhidmatan. Pilih Bercakap dengan AVA sekarang atau tekan gambar paramugari bawah sekali pun boleh.
5. Mulalah AVA akan layan kita seperti di bawah:
I'm AVA,
AirAsia Virtual Allstar 🛫
It looks like you are not yet logged in. For a faster booking recognition and immediate assistance, click "BIG Log in". (Only available for signing in via
airasia.com homepage)
Try me by asking your questions, keeping it short and sweet 😊 or select a topic below:
We are experiencing a high volume of guests contacting us due to the current holiday period with wait times up to 30 minutes. In the meantime AVA is here to help you! We thank you for your patience during this time.
What would you like to know more about credit account/refund? Choose one of the options below to get started.
For eligible booking cancellation, we are now offering a Credit Account which valid for 730 days (two years)* !
*Effective 6th May 2020
Note: Refund is subjected to terms and condition
My flight is cancelled by AirAsia
I'm sorry your flight was cancelled.
Getting you to your destination is our top priority but so is your safety. Cancelling your flight was our very last resort. We hope one of the options available to you below will help ease the inconvenience caused.
Please select one of the below options to get started.
Did you know it is easier and faster to be refunded in the form of Credit Account?
You will not waste the fare you have booked because you can utilize it to book another flight with us on another date within 730 days (two years)* from the credit account's issuance date!
*Effective 6th May 2020
If you are interested for it, select "Credit Account" to get started.
Note: Refund is subjected to terms and condition
I'll be happy to help you request for a credit account.
A note to you, this Credit Account request will apply to all eligible guests and flight journeys in your booking
Before we start, have you made sure that your booking is linked to the BIG Member Account of either the person who is travelling or the person who made booking and paid for it? If you haven't and not so sure to do it, click "Link Booking" to learn more.
⭐ Tip! If your BIG Member Account is linked, I can assist you to have the Credit in your account within the same day!
Please key in your booking number/PNR?
Hint: It's under the 'Booking Number' column on your itinerary.
Hold on.. let me try to retrieve your record.
Thanks! Now I'll need your family name/surname (without given name), exactly the same as the one in your booking.
May I know, what is the departure city of your booking?
Almost done ! Last one, can you give me your BIG member ID?
EG: 9900123456
Just a reminder, the BIG member ID must belong either to travelling passenger OR the guest who paid the booking.
Perfect ! I'm checking the details now! 😉
Yay ! It's successful !
Your Credit Account is now credited under your BIG member ID.
Log in to your BIG Member Account to check the credited amount and details. Your Credit Account should be available instantly in your account.
If it's still not there, chat with me again for me to assist you.
Also, here is your reference number 99999999 of your request. I have also emailed the reference number to your email address for your record.
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